Privacy Notice
Therapy with Jinny | therapywithjinny.com
Last updated: 17 June 2026
This privacy notice tells you what to expect me to do with your personal information when you contact me or become a client.
I am Jinny, a UKCP-registered psychotherapist practising as Therapy with Jinny. I offer individual therapy to adults and I process personal and health information specifically for the purpose of providing psychotherapy services. I am the data controller for all personal information you share with me.
Contact details
Post
The Practice Rooms, 32 Cambray Place, Cheltenham, Gloucestershire, GL50 1JP
privacy.therapywithjinny@gmail.com
What information I collect and why
I collect the following information in order to provide therapy services:
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Name and contact details (email, phone number)
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Address
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GP details
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Session notes and records of our work together
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Payment information (amounts and dates; not full card or bank details)
I also collect the following special category information, which is subject to additional legal protection due to its sensitive nature:
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Health information relevant to your therapy
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Racial or ethnic origin, where relevant to your therapeutic work
How I collect your information
I collect personal information:
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Directly from you, through email, phone, my website contact form, and intake forms
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From healthcare providers, where relevant to your care
Lawful bases for processing
Under UK data protection law, I must have a lawful basis for collecting and using your personal information. My lawful bases are:
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Contract: to enter into and carry out our therapy agreement
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Vital interests: where there is an urgent or serious risk to your physical or mental health or the safety of others
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Consent: where I have your permission after giving you relevant information. You have the right to withdraw consent at any time.
For special category data (health information), I process this on the basis of providing health care services and, where relevant, for safeguarding purposes.
Your data protection rights
You have the following rights under UK data protection law:
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Right of access: to request copies of the personal information I hold about you
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Right to rectification: to ask me to correct or delete inaccurate or incomplete information
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Right to erasure: to ask me to delete your personal information (subject to my professional obligations to retain clinical records)
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Right to restriction of processing: to ask me to limit how I use your information
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Right to object to processing
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Right to data portability: to ask that I transfer your information to another organisation or to you
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Right to withdraw consent: where consent is my lawful basis, you may withdraw it at any time
I must respond to any request without undue delay and within one month. To make a request, contact me using the details at the top of this notice.
Third-party services
I use the following third-party services which may process your personal data:
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PayPal: for processing payments. See paypal.com/privacy for their privacy policy.
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Zoom: for online therapy sessions. See zoom.us/privacy for their privacy policy.
I am not responsible for how these services handle your data and encourage you to review their policies.
Who I share your information with
I do not sell or share your personal data for marketing purposes. I may share limited information in the following circumstances:
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Clinical supervisor: I discuss client work with my supervisor as required by UKCP. I use the minimum information necessary.
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Healthcare providers: where relevant to your care or in the event of a safeguarding concern
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Professional consultants: such as legal or insurance advisers, where necessary
How long I keep your information
I retain client records for 7 years after the end of our therapeutic relationship, in line with UKCP guidance. Records are then securely deleted or destroyed.
For information on how I manage retention, see therapywithjinny.com/privacy-policy
How to make a data protection complaint
If you have any concerns about how I use your personal information, please raise it with me directly in the first instance:
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Post: The Practice Rooms, 32 Cambray Place, Cheltenham, GL50 1JP
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I will acknowledge your complaint within 30 days and will investigate it without undue delay. I will keep you updated and inform you of the outcome.
If you remain unhappy after raising a complaint with me, you can contact the Information Commissioner's Office (ICO):
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Website: ico.org.uk/make-a-complaint
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Helpline: 0303 123 1113
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Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Changes to this notice
I may update this privacy notice from time to time. The current version will always be available at therapywithjinny.com/privacy-policy. Where changes are significant, I will notify active clients directly.